Privacy Policy

Welcome to Prive Casino. We protect your privacy and want you to have a positive experience on our website and with our services. This Privacy Policy outlines how Prive Casino collects, uses, processes, and protects your personal data. It also explains your rights regarding your information. By using the Prive Casino website or services, you agree to the terms of this Privacy Policy. Read it carefully.

Prive Casino operates in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our European Union customers, and other relevant privacy legislation in the jurisdictions where we offer our services.

To provide gaming services and comply with legal obligations, Prive Casino collects various types of information. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, residential address, email address, phone number, and identification document details (e.g., passport, driver's license) required for account verification and Know Your Customer (KYC) procedures.
• Financial Information: Details related to your payment methods, such as bank account numbers, credit/debit card details (though we do not store full card numbers, only truncated versions and tokens from payment processors), and transaction history.
• Account Information: Your username, password (encrypted), security questions and answers, and account preferences.
• Correspondence: Records of your interactions with our customer support, including emails, chat logs, and phone call recordings.
• Technical Information: Your IP address, browser type and version, operating system, device type, time zone setting, and other technical data collected when you access our website.
• Usage Data: Information about how you use our website and services, such as pages visited, games played, betting patterns, and session durations.
• Publicly Available Information: In some cases, we may collect information from publicly accessible sources to verify your identity or for fraud prevention purposes.

Prive Casino uses your collected information for several essential purposes:

• To Provide and Manage Services: This includes setting up and maintaining your account, processing your bets and transactions, and providing customer support.
• Security and Fraud Prevention: To verify your identity, prevent fraudulent activities, money laundering, and other illegal actions, and protect the integrity of our gaming platform.
• Legal and Regulatory Compliance: To meet our obligations under licensing agreements, anti-money laundering (AML) regulations, and other legal requirements in the jurisdictions where we operate.
• Personalisation: To tailor our services and content to your preferences, including personalised promotions and game recommendations.
• Marketing and Promotions: With your consent, to send you information about Prive Casino's products, services, bonuses, and special offers that may interest you.
• Improvement of Services: To analyse usage patterns, troubleshoot technical issues, and improve the functionality and user experience of our website and games.
• Communication: To communicate with you about your account, service updates, and important policy changes.

Prive Casino processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation to which Prive Casino is subject, such as AML and KYC requirements.
• Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, enhancing security, improving our services, and marketing activities (where consent is not required).
• Consent: Where required by law, we will obtain your explicit consent for specific processing activities, such as sending direct marketing communications. You have the right to withdraw your consent at any time.

Prive Casino may share your personal data with third parties under specific circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, customer service platforms, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulators, or law enforcement agencies when legally required, or when we believe such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialist agencies and other online gaming operators.
• Auditors and Professional Advisors: Our auditors, legal advisors, and other professional consultants may access your data as part of their services, subject to strict confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We will never sell your personal data to third parties for their independent marketing purposes without your explicit consent.

Prive Casino takes the security of your personal data seriously. We implement technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our staff receive regular training on data protection and privacy best practices.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Under applicable data protection laws, you have several rights regarding your personal data held by Prive Casino:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data under certain conditions.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as the legal basis, or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section below. We may require you to verify your identity before fulfilling your request.

Prive Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like secure login and transaction processing.
• Performance Cookies: These collect anonymous information about how visitors use our website, helping us improve its performance and design.
• Functionality Cookies: These remember your preferences and choices (e.g., language, region) to provide a more personalised experience.
• Marketing/Advertising Cookies: These deliver more relevant advertisements to you and track the effectiveness of our advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Prive Casino website.

Prive Casino retains your personal data only as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. This typically means we keep your data for the duration of your active account with us and for a further period mandated by our licensing authority or relevant financial regulations, which is often a minimum of five years after your account closure.

After this period, your personal data will be securely deleted or anonymised. In some cases, we may retain data for longer periods if required for ongoing legal disputes or legitimate business needs, such as fraud prevention.

Given the global nature of the internet, Prive Casino may transfer your personal data to jurisdictions outside your country of residence, including countries outside the European Economic Area (EEA). When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy rights and the security of your data. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
• Relying on your explicit consent for specific transfers.

Prive Casino's services are not intended for individuals under the age of 18 (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected personal information from a child, we will delete that information as quickly as possible. If you believe a minor has provided us with personal data, contact us immediately.

Prive Casino may update this Privacy Policy to reflect changes in our practices, legal requirements, or new technologies. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email. Review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page will indicate when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, contact Prive Casino's Data Protection Officer:

Email: [email protected]

You can also reach us via our customer support channels available on the Prive Casino website.